Book Reviews

It’s the Manager – Jim Clifton & Jim Harter – 2019

In any organization it is clear that the manager makes the biggest difference in employee effectiveness and team productivity. The Gallup organization has been studying business engagement for more than fifty years and again documents the importance of management.

The book delves into employee and customer engagement which they document as the number one driver of productivity. Positive culture, effective coaching and an environment of recognition are key factors in creating powerful engagement.

The writing is straight forward and right to the point — easy to read and comprehend. It’s all about the basics of developing and leading people. You might call it Management 101. The book may appear to be a monster of 426 pages but the text is only 186 pages – the rest are appendices of supporting facts from the Gallup Organization.

This is a must read for business leaders.

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