Unreasonable Hospitality is all about the world of customer service in the restaurant industry. The story covers how a leader with the right team took a mid-level restaurant to finally achieving the award for the best in the world.
If you are involved in any form of customer service you can definitely learn from reading Unreasonable Hospitality. They tested this idea and that idea and were continually learning from their initiatives. I’ll bet that some of their learning can probably be transferred to your business with great success.
In addition to customer service there is much to learned here about basic leadership.
