Leadership
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Returning calls, emails not just polite
Reputation is a direct reflection of you. It is impacted by everything you say and do, but also by what…
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Leaders are always on stage
Business leaders are always on stage. As you interact with your team, customers, salespeople, friends, family — even strangers —…
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Nurturing your leaders is a foundation of success
The success of Tractor Supply Co. comes down to two big, complementary factors: a passionate customer-centric business strategy and a…
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What businesses can learn from government mistakes
Two recent high-profile incidents have proven there’s a lack of basic leadership at the highest levels of government.
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Your health is key to business
“Take care of yourself, exercise, eat the right food and be careful.” Most of us can still hear our parents…
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Lessons Learned: Fill your office with ‘stars’
People are by far the single most valuable component of any business. Basic corporate strategy encourages perpetual upgrading of the…
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Lessons Learned: Upset Customers = Business on the Ropes
Wal-Mart founder Sam Walton is one of my business heroes for a simple reason: He stayed close to his customers…
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Leaders push teams to always improve, evolve
The old adage “If it ain’t broke, don’t break it” just doesn’t fly in today’s marketplace. Our world is moving…
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No shortcut to Higher Ground
Theft, bribery, financial manipulation, infidelity: Media stories portray a huge lapse in professional ethics, common sense and responsibility.
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Lead with Passion
Passion is magnetic. Employees and customers gravitate to enthusiastic leaders who are genuinely excited about their job and their mission.
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